Privacy Policy

1. Introduction

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our suHappy app.

2. Information We Collect

We collect the following types of information to provide and improve our services:

a) Information from Business Owners (our direct customers):

• Profile Information: Name, email address, phone number, company name, and company address.
• Billing Information: Payment details, subscription plan, and transaction history.
• Account Activity: Login details, preferences, and communication with suHappy (support requests, feedback).

b) Information from End Customers (your customers, as entered into suHappy):

• Contact Information: Phone numbers or identifiers used to create and manage customer records.
• Order Information: Details of orders placed, including measurements, specifications, delivery details, and related notes.
• Media Content: Images or photos uploaded in connection with orders.

c) Device and Usage Information:

• Device type, operating system, app version, and unique device identifiers.
• Log data, including IP address, browser type, access times, and pages viewed.
• Usage data, such as features used, frequency of access, and interactions within the app.

3. How We Use Information

We use the information we collect for the following purposes:

a) Providing and Operating the Service

• To create and manage user accounts.
• To process and fulfill orders created in the app.
• To provide technical support and respond to customer inquiries.

b) Personalization and User Experience

• To suggest features, improvements, or recommendations based on usage.
• To personalize content and settings for individual users or businesses.
• To improve app performance, usability, and relevance.

c) Billing and Subscription Management

• To process payments and manage subscription plans.
• To issue invoices, receipts, and maintain payment history.
• To prevent fraudulent transactions or unauthorized use.

d) Security and Compliance

• To monitor activity for potential security threats or misuse.
• To enforce Terms of Service and prevent abuse (e.g., spamming, fraudulent behavior).
• To comply with legal obligations, regulatory requirements, and lawful requests from authorities.

4. Your Rights

As a user of suHappy, you have the following rights regarding your personal data:

a) Right to Access
You can request a copy of the personal information we hold about you.

b) Right to Correct
You can update or correct inaccurate or incomplete information within your account.

c) Right to Delete
You may request deletion of your personal data, subject to legal or contractual requirements (for example, billing and subscription records may need to be retained for compliance).

d) Right to Restrict Processing
You can request that we limit how your data is processed in certain circumstances (for example, while a dispute or correction request is under review).

e) Right to Withdraw Consent
Where our processing is based on your consent (e.g., marketing communications, optional features), you may withdraw your consent at any time.

f) Right to Data Portability (if applicable)
You may request a copy of your personal data in a structured, machine-readable format where technically feasible.

g) Right to Complain
If you believe your rights are being violated, you may contact us directly. You also have the right to lodge a complaint with the appropriate data protection authority in India.

5. How We Share Information

We do not sell or rent your personal information. We only share data in the following circumstances:

a) Service Providers & Vendors
We may share information with trusted third-party providers who help us operate the suHappy app and services (e.g., cloud hosting, storage, payment processors, communication services). These providers process data only on our behalf and under strict confidentiality obligations.

b) Hosting & Storage
Our servers are located in Germany, and Singapore. This means your information may be transferred and processed outside India.

c) Analytics & Improvements
We may use analytics tools to understand how our app is used and to improve user experience. These tools process usage data in a way that does not directly identify individual users.

d) Legal & Compliance
We may share information if required by law, regulation, legal process, or to protect our legal rights, property, or safety of suHappy, our users, or others.

e) Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction, subject to the same privacy protections.

6. Data Retention and Deletion

a) Retention Periods
We retain your personal information only for as long as necessary to:

• Provide and improve our services,
• Meet contractual and billing obligations,
• Comply with legal, regulatory, or accounting requirements, and
• Resolve disputes and enforce our agreements.

Business records (such as invoices, payments, and subscription details) may be retained for longer periods where required by law.

b) Deletion Requests
You may request the deletion of your account and personal data at any time by contacting us through the app or via email at [support@suHappy.com]. Upon verification, we will delete your data unless retention is required by law or legitimate business purposes (such as billing, tax compliance, or fraud prevention).

c) Deletion of End-Customer Data
If you are a business using suHappy, you may also request deletion of data about your customers stored within the app. Please note that deletion may affect your ability to maintain complete business records.

d) Early Deletion Rights
Even if our standard retention timelines apply, you have the right to request earlier deletion of your data, and we will honor such requests unless specific legal or contractual obligations require otherwise.

7. Children’s Privacy

suHappy is intended for use by businesses and their adult representatives. Our services are not directed to children under the age of 18, and we do not knowingly collect personal data from children.

If we become aware that we have inadvertently collected personal information from a child under 18 without appropriate consent, we will delete such information as quickly as possible.

If you believe a child has provided personal data through our app, please contact us at [support@suHappy.com] so we can take appropriate action.

8. Sharing of Information

We do not share your personal information with third parties except as necessary to provide our services, comply with the law, or protect our rights.

9. Security

We take reasonable measures to protect your information from unauthorized access or disclosure. However, no security measures are perfect, and we cannot guarantee the security of your information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our app.

Security and Compliance

1. Security Measures

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security assessments.

2. Compliance with Laws

We comply with all applicable laws and regulations regarding data protection and privacy, including the [Relevant Laws, e.g., DPDP].

3. User Responsibilities

You are responsible for maintaining the confidentiality of your account information and for any activities that occur under your account. Please notify us immediately if you suspect any unauthorized use of your account.

4. Data Breach Notification

In the event of a data breach that is likely to result in a material risk to your rights or personal information, we will notify affected users within a reasonable timeframe, consistent with applicable laws and regulations. Notifications will be made through email, in-app alerts, or other appropriate means.

5. Reporting Security Issues

If you become aware of any security issues or vulnerabilities, please report them to us immediately at support@suHappy.com

Policies

1. Data Retention Policy

We retain your personal data only as long as necessary to provide our services and fulfill the purposes described in our Privacy Policy. When data is no longer needed, we will delete or anonymize it in a secure manner.

2. Acceptable Use Policy

Users must not use our suHappy app for any illegal or unauthorized purpose. You agree to comply with all local laws regarding online conduct and content.

3. Feedback Policy

We welcome your feedback and suggestions for improving our suHappy app. However, any feedback you provide is considered non-confidential and non-proprietary, and we are free to use such feedback without any obligation to you.

Disclaimer

Disclaimer of Warranties

The app is provided “as is” and “as available” without any warranties of any kind. We disclaim all warranties, whether express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the app; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the app; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our app by any third party; (e) any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the app; and/or (f) the defamatory, offensive, or illegal conduct of any third party.

Indemnification

You agree to indemnify, defend, and hold harmless suHappy, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the app, or your violation of these Terms.

CONTACT INFORMATION For any questions or concerns regarding these Terms and Conditions, please contact us at support@suHappy.com.